Frequently Asked Questions
Indulge in the irresistible taste of a Tim Tam and you could win your ultimate wish!
During the promotional period, Arnott’s Tim Tam is giving you the chance to win $10,000 every week (with 8 weekly prizes in total), plus instant win prizes—your share of $70,000 worth of gift cards!
Entries into the promotion open at 12.00am AEST on 2 July 2025 and close at 11:59pm AEST on 26 August 2025.
Entry is only open to Australian residents aged 18 years or over.
Employees (and their immediate families) of the Promoter, participating retailers and agencies associated with this promotion are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.
To be eligible to enter, individuals must purchase any packet of Arnott’s Tim Tam biscuits from any participating retail outlet during the Promotional Period.
Eligible Arnott’s Tim Tam packs include:
- Tim Tam Original 200g
- Tim Tam Classic Dark 200g
- Tim Tam White 165g
- Tim Tam Chewy Caramel 175g
- Tim Tam Double Coat 200g
- Tim Tam Murray River Salted Caramel 175g
- Tim Tam Deluxe Salted Caramel Brownie 175g
- Tim Tam Deluxe Decadent Triple Choc 175g
- Tim Tam Deluxe Dark Choc Raspberry Tart 175g
- Tim Tam Deluxe Dark Choc Mint 175g
- Tim Tam Coconut Cream 165g
- Tim Tam Deluxe Cafe Latte 175g
- Tim Tam Inspired by Jatz 165g
- Tim Tam Gluten Free Original 150g
- Tim Tam Fingers Original 40g
- Tim Tam Original Family Pack 365g
- Tim Tam Dark Family Pack 365g
To enter, individuals must undertake the following steps during the Promotional Period:
- visit http://goldentimtam.com.au/ and follow the prompts to the entry page;
- input the requested details (including full name, email address, mobile phone number, state, gender (optional) and age (optional) for the Qualifying Transaction);
- Select location of their Qualifying Transaction;
- upload a copy of their purchase receipt clearly showing where the Qualifying Transaction was made, the Eligible Product purchased and the date of purchase; and then
- submit the fully completed entry form.
Multiple entries are permitted, subject to the following:
- Only one entry permitted per Qualifying Transaction regardless of the number of Eligible Products purchased in a Qualifying Transaction in excess of one
- Each entry must be submitted separately and in accordance with entry requirements; and
- Only three entries are permitted per person per calendar day of the Promotional Period.
There are four types of prizes available to be won:
Major Prize:
- 1 x $10,000 VISA iGoDirect digital gift card. The Gift Card has full tap and pay capability and is accepted anywhere VISA is accepted. In order to activate the Gift Card, you must: a) Have a mobile device which supports Apple Pay or Google Pay; b) Be in Australia with location services enabled on your mobile device; c) Download the True Rewards App, create a membership and accept the terms and conditions of the True Rewards App; and d) Agree to any applicable terms of use, privacy policy and/or any other terms of Apple Pay or Google Pay. VISA iGoDirect digital gift cards are subject to the terms and conditions imposed by the card provider which are available at: https://truerewards.com.au/visa-gift-card-terms/
Instant Win Prizes:
- Woolworths: 1x $500 Woolworths eGift Card. There are 56 Woolworths Prizes to be won during the promotion - 1 to be won each day. This eGift Card is redeemable in store and online at Woolworths Supermarket stores only. Participating stores may change from time to time. For full Store eGift Card Terms and Conditions visit woolworths.com.au/giftcards
- Coles: $1,000 in Coles eGift Cards (2 x $500 Cards). There are 34 Coles Prizes to be won during the promotion - 5 to be won in week 1 and 2, and 4 to be won in weeks 3, 4, 5, 6, 7 and 8. This eGift Card can only be used In-Store Only at Coles Supermarkets and Coles Central. For full Terms of Use, expiry date or customer service visit https://www.giftcards.com.au/giftcardtermsofuse
- Independent Retailer: $1,000 VISA iGoDirect digital gift card. There are 8 Independent Retailer Prizes to be won during the promotion - 1 to be won each week. The Gift Card has full tap and pay capability and is accepted anywhere VISA is accepted. In order to activate the Gift Card, you must: a) Have a mobile device which supports Apple Pay or Google Pay; b) Be in Australia with location services enabled on your mobile device; c) Download the True Rewards App, create a membership and accept the terms and conditions of the True Rewards App; and d) Agree to any applicable terms of use, privacy policy and/or any other terms of Apple Pay or Google Pay. VISA iGoDirect digital gift cards are subject to the terms and conditions imposed by the card provider which are available at: https://truerewards.com.au/visa-gift-card-terms/
Major & Independent Retailer Prize:
The Gift Cards are valid for 12 months, as advertised on the Gift Card and in the email containing the Gift Card, and will expire on the date indicated on the face of the Gift Card as shown in the True Rewards App. Redemption of a Gift Card is subject to terms and conditions of the True Rewards App which are available at: https://truerewards.com.au/visa-gift-card-terms/
Woolworths Instant Win Prize:
The Woolworths eGift Card does not expire.
Coles Instant Win Prize:
The Coles eGift Card has a 3-year expiry.
No, prizes are not transferable or exchangeable and cannot be taken as cash.
No, prizes are not reloadable. The VISA iGoDirect digital gift card is valid for the period specified on your card and cannot be used after expiry. At expiry, the remaining available balance will be forfeited. We will not give you any notice before this happens. The Woolworths e-Gift card does not expire. The Coles e-Gift has a 3-year expiry from the date of purchase.
After successfully completing the online entry form, entrants will receive an online message and email acknowledging their entry and informing them if they are a provisional winner of an instant prize. Once instant winners are verified (within 5 business days), winners will receive their prize via email. Major Prize winners will be notified via email within 2 business days of the relevant Weekly Draw. All winners are subject to verification in accordance with the promotion Terms and Conditions.
If we’re unable to successfully validate your entry, we’ll notify you via email. You will receive this email within 5 business days of your entry submission if you’re a Provisional Instant Winner, and within 2 business days if you’re a Provisional Winner of the Weekly Major Prize. Please reply to the email with an image of your receipt ensuring all required information is clear, legible and meets the eligibility criteria. If we do not hear from you by 22/05/2025, your prize will be forfeited and redrawn on 29/09/2025.
Please visit the Contact Us page on the website, fill out the form and we will get back to you within 5 business days.